Quick diagnostic checklist
1
Check redirects
Test complete and terminate in an incognito window. Broken redirects cause abandons.
2
Check specs
Compare estimated IR/LOI to actuals via Performance Indicators.
3
Check quotas
Confirm quota totals, calculation type, and that cells are not contradictory.
4
Check Defender terms
Review security outcomes in traffic report — see Research Defender.
5
Check CPI
Niche targets often need BCPI 50–100% above floor price.
High abandon rate
Symptom: Many respondents show Abandon status; traffic slows or pauses.
Suppliers typically throttle traffic when abandon rates exceed ~30%.
High Defender (security) terms
Symptom: Elevated security outcomes; few respondents reach your survey.
Export the Defender report to see termination codes. See Research Defender in Research Desk.
Slow or stalled traffic
Symptom: Quotas not filling; few entrants despite Live status.High over-quotas (OQs)
Symptom: Quota cells show full but entrants still arrive as over-quota.Low incidence (IR)
Symptom: Yellow/red performance indicator; many terminates, few completes.- Update survey IR to reflect actual field performance
- Increase BCPI to attract more supplier traffic
- Review screening questions — avoid re-asking qualifications already passed on entry link
- Consider broader targeting or cloned sources with higher CPI
Redirect hashing errors
Symptom: Error page after complete instead of Research Desk confirmation.Reconciliation issues
See Reconciliation.
When to contact support
Contact clientsuccess@repdata.com, use live chat or the in-app form, or submit at researchdesk.com/support when:- Redirects test correctly but production abandons remain high
- Defender terms spike without an obvious cause
- A source is paused and you cannot identify why
- You need threshold adjustments or a market not in Live Markets