Start here
Quick Start
Launch your first project in under an hour with a step-by-step checklist.
Platform Overview
How projects, surveys, sources, and respondent outcomes fit together.
Core Concepts
Hierarchy from projects through surveys, sources, streams, and outcomes.
Best Practices
Soft launch, CPI adjustments, quota balancing, and fieldwork troubleshooting.
Setup and configuration
Creating Projects
Project containers with manager, account, and lifecycle.
Creating Surveys
Entry links, quotas, specs, and survey status.
Entry Links and Redirects
RDUD entry links and rdsecured.com outcome redirects.
Platform Redirect Guides
Qualtrics, Decipher, Alchemer, SurveyMonkey, QuestionPro, Cmix, Pollfish.
Configuring Sources
Buy Sample (Internal), Manual, and Automated sources.
Live Markets
Country-language combinations available for Buy Sample.
Fieldwork and quality
Managing Fieldwork
Monitor traffic, quotas, and project health after launch.
Performance Indicators
Traffic-light LOI and IR variance signals.
Research Defender
SEARCH, ACTIVITY, and REVIEW fraud checks on every respondent.
Traffic Controls
Pace sample delivery across your field window.
Scheduled Launch
Go live automatically at a set date and time.
Voter Matched Sample (L2)
L2-verified respondents for political and public-opinion research.
Closeout and support
Reconciliation
Accept, reject, and export completes before billing.
Billing and Margins
Sell price, cost summaries, and margin tracking.
Data Cleaning
Complimentary cleaning requests — up to 3 per project.
Troubleshooting
Diagnose abandons, Defender terms, and slow traffic.
Glossary
CPI, IR, LOI, RDUD, and other key terms.
Contact Support
Live chat, in-app form, or researchdesk.com/support.
Looking for API documentation?
If you are integrating programmatically rather than using the web interface, see the Research Desk Demand API documentation.Need help?
- Contact Support — In-app live chat, support form, or researchdesk.com/support
- System status
- Email clientsuccess@repdata.com