In-app support
Live chat
Click the support icon in the Research Desk navigation bar to open live chat with the support team. Chat is available while you are logged into the application.Support form
The same support icon also opens an in-app case form that submits directly to Rep Data’s Salesforce case management system, giving the support team full context on your account and request.Standalone support forms
You can submit a support case without logging in at researchdesk.com/support. Use this for urgent fieldwork issues or when you cannot access the application.System status
Check platform health and scheduled maintenance at the Research Desk status page.What to include
Provide as much detail as possible so the team can resolve your issue quickly:Response expectations
Cases are routed to the Research Desk support team. Response times depend on issue severity and your account’s support agreement. For urgent fieldwork issues affecting live surveys, note the urgency in your description and include the project number.Alternative contact channels
Related resources
- Data Cleaning Requests — Request post-field data cleaning
- FAQ — Answers to common Research Desk questions