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Soft & Full Launching

It is highly encouraged to implement a standard soft launch mechanism to your survey creation workflow. Soft launches typically consist of setting the survey to Live with quotas defined as 10% of the desired quotas. It is encouraged to poll the API every 10 minutes to compare respondent entries and completed sessions with those reported by the survey platform. Additionally, it is encouraged to analyze quota attribution during the soft launch. If problems are identified at any time during the soft launch, the survey may be updated to a non-live status using the available PATCH method to prevent respondents from entering during the troubleshooting process. Once the survey is determined to be properly functioning by automated or manually processes, the PATCH method can be used to update the survey quotas to the full number of respondents desired.

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Analyzing and Updating Surveys In-Field

The Research Desk Demand API represents half of a marketplace, with the other half being integrated panels which match their respondent to your survey opportunities. In an effort to ensure positive respondent experiences, panels make matching decisions based on a balance of survey length, incidence rate, required qualifications, and compensation being offered. It is encouraged to poll the API every 10 minutes to monitor the number of respondents entering your survey and determine if entry frequency meets expectations. If not, and the cause is reasonably determined to be a function of compensation being offered to respondents, it is encouraged to increase the compensation in increments of $0.25.

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Closing Surveys

Once a survey has completed fielding, it is encouraged to update the survey status to “Complete” using the available PATCH method for the Surveys endpoint. After data analysis, insufficient survey responses can be reconciled using the available PATCH method for the Responses endpoint; if required, the survey quotas may be increased and the survey can be set back to Live in an effort to obtain additional responses.