> ## Documentation Index
> Fetch the complete documentation index at: https://docs.repdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Reach Rep Data support through in-app chat, support forms, and the system status page.

Research Desk provides multiple ways to reach the Rep Data support team.

## In-app support

### Live chat

Click the **support icon** in the Research Desk navigation bar to open **live chat** with the support team. Chat is available while you are logged into the application.

### Support form

The same support icon also opens an in-app case form that submits directly to Rep Data's Salesforce case management system, giving the support team full context on your account and request.

## Standalone support forms

You can submit a support case without logging in at [researchdesk.com/support](https://www.researchdesk.com/support). Use this for urgent fieldwork issues or when you cannot access the application.

## System status

Check platform health and scheduled maintenance at the [Research Desk status page](https://researchdesk.statuspage.io/).

## What to include

Provide as much detail as possible so the team can resolve your issue quickly:

| Field                | Guidance                                                                     |
| -------------------- | ---------------------------------------------------------------------------- |
| **Subject**          | Short summary of the issue                                                   |
| **Description**      | Steps to reproduce, expected vs. actual behavior, and when the issue started |
| **Project / survey** | Reference numbers or names if the issue is project-specific                  |
| **Screenshots**      | Attach images when reporting UI or data discrepancies                        |

## Response expectations

Cases are routed to the Research Desk support team. Response times depend on issue severity and your account's support agreement.

For urgent fieldwork issues affecting live surveys, note the urgency in your description and include the project number.

## Alternative contact channels

| Channel                                                          | When to use                                                |
| ---------------------------------------------------------------- | ---------------------------------------------------------- |
| **Rep Data representative**                                      | Account-level questions, feasibility, and project planning |
| [clientsuccess@repdata.com](mailto:clientsuccess@repdata.com)    | General account and onboarding questions                   |
| **In-app live chat or support form**                             | Technical issues, bugs, and platform behavior questions    |
| [researchdesk.com/support](https://www.researchdesk.com/support) | Support requests without logging in                        |

## Related resources

* [Data Cleaning Requests](/research-desk/support/data-cleaning) — Request post-field data cleaning
* [FAQ](/research-desk/support/faq) — Answers to common Research Desk questions